Kimberly Hill

Overview

Engaged at FM Global to lead strategic planning and cross-functional governance for a portfolio of enterprise technology initiatives spanning global infrastructure, process automation, and AI tool adoption, including facilitation of executive-level governance and piloting of enterprise AI capabilities.

Business Challenge

The organization needed to evaluate and prioritize a broad landscape of technology investment opportunities while managing competing priorities across product management, engineering, and global enablement functions — and to structure adoption of enterprise AI tools, including Microsoft Copilot, in a way that translated into tangible process and reporting improvements.

Objective

Lead strategic planning workshops with 40+ subject matter experts to surface pain points and opportunities, chair a governance committee aligning program roadmaps with business and technology objectives, manage portfolio-level planning and resource prioritization, and pilot enterprise AI tools while developing replicable use cases for broader adoption.

Measurable Outcomes

• Facilitated cross-functional workshops with 40+ SMEs to identify and prioritize enterprise technology initiatives
• Chaired a governance committee spanning product managers, the global enablement director, and the CISO
• Developed audit-ready procedures and governance documentation aligned to enterprise standards
• Piloted Microsoft Copilot and developed use cases supporting process automation and reporting improvements

Overview

As program lead at FM Global, directed enterprise delivery of a risk-based vulnerability management SaaS platform, acting as primary point of contact for sponsors, security, and technology stakeholders.

Business Challenge

Enterprise security platform rollouts touch nearly every function in the business. Without disciplined governance and stakeholder alignment, technical delivery outpaces organizational readiness, and remediation compliance suffers.

Objective

Align platform delivery with enterprise risk and technology strategy, and orchestrate execution across a large, cross-functional stakeholder base.

Measurable Outcomes

• Orchestrated delivery across 35 stakeholders, aligning technical execution with business priorities and risk requirements
• Delivered implementation ahead of schedule, enabling the Endpoint Engineering team to reach 98% SLA remediation compliance within three months of go-live
• Reduced integration processing time by 50% through coordinated workflow redesign between vendor and internal teams
• Designed an AI-enabled disaster recovery training portal to support operational readiness

Overview

As Global Partner Enablement Manager at Ivanti, managed SaaS enablement programs across ITSM, security, asset management, and unified endpoint management platforms for a partner network exceeding 8,000 organizations — spanning the full training content lifecycle, partner-facing learning infrastructure, and cross-functional communication programs across EMEA, AMER, and APAC.

Business Challenge

Acquisitions bring new partner populations, systems, and processes that must be integrated without disrupting existing partner relationships or platform performance. At the same time, partner enablement content lived in a fragmented, aging SharePoint environment with inconsistent ownership and retention discipline, and newly hired Solution Engineers lacked a structured path to competency.

Objective

Onboard two newly acquired companies into a unified partner portal, migrate partner enablement content to a modern CMS with clear governance, and build repeatable onboarding, learning, and communication infrastructure to sustain program quality at scale.

Measurable Outcomes

• Led onboarding of Pulse Secure and Cherwell into the partner portal, aligning systems, processes, and access; increased partner engagement by 24% through targeted enablement and communication strategy
• Owned the training content lifecycle — design, scheduling, QA, and localization — and implemented competency-based 30-60-90-day onboarding plans for Solution Engineers
• Led the migration of partner enablement artifacts from SharePoint to a modern CMS across EMEA, AMER, and APAC, auditing documents to verify current status and establishing author and retention-flag notifications; delivered a centralized portal UX for content and learning and clearer lead distribution, deal registration, and opportunity visibility
• Blueprinted and managed contractor development of the Onboarding Essentials for Partners learning path in collaboration with the Learning University, and partnered with the Technical Product Manager on Tech Talk webinars for the administrator community
• Built out communication infrastructure: authored internal CAM updates via the channel newsletter and used Bambu to produce promotional announcements for Neurons and cybersecurity webinars, including sessions targeting healthcare providers; curated Highspot content sources for the internal sales channel
• Audited customer maturity journey toolkits (Experience Management, Endpoint Management, and Endpoint Security Management) for partner use and authored toolkit instructions
• Established governance structures and reporting frameworks to improve visibility and accountability

Overview

Supported an enterprise CRM implementation across 26 U.S. and Canadian regions for 500+ sales producers and regional executives, later converting from contract to direct hire to lead a company-wide employee engagement initiative.

Business Challenge

A distributed sales organization adopting a new CRM platform needed training and change infrastructure that could scale across regions and across levels of seniority, from producers to the C-suite.

Objective

Build enablement and governance infrastructure to support CRM adoption, then extend that infrastructure to a global engagement measurement program.

Measurable Outcomes

• Directed training and enablement efforts, achieving adoption across distributed regional teams
• Managed RFP, vendor selection, and contract negotiation for LMS and employee engagement platforms
• Led a cross-functional team to launch an employee engagement survey in three languages to 7,000+ employees, achieving a 75.4% response rate

Overview

As part of a multi-year consulting engagement, led a training analysis and redesign for a major U.S. midstream pipeline operator, addressing new regulatory requirements for control room and field technician training.

Business Challenge

The client needed to formalize training for 150 controllers and operators under new federal regulations, while giving a small training staff the tools to deliver consistent, competency-based instruction across 13 field offices.

Objective

Analyze job roles and existing training methods, then design a competency-based structured on-the-job training program that meets compliance requirements without overwhelming training staff capacity.

Measurable Outcomes

• Conducted role-based analysis to identify training gaps across control room and field technician populations
• Designed structured on-the-job training as the primary delivery method, replacing a fragmented set of prior approaches
• Proposed consolidation of web-based training courses from 97 to 33, reducing ongoing content maintenance burden

Overview

A consulting engagement supporting AWS partner clients in the government and supply chain sectors, requiring structured change management program development, including stakeholder analysis, training plans, and adoption measurement frameworks.

Business Challenge

Government and supply chain clients adopting new technology platforms often face change resistance, compliance constraints, and communication challenges. Without structured change management, implementations risk low adoption and limited return on the technology investment.

Objective

Develop stakeholder and change impact assessments, training and communication plans, and adoption tracking tools tailored to government and supply chain contexts.

Measurable Outcomes

• Developed stakeholder and change impact assessments tailored to regulated public-sector contexts
• Created training, communication, and adoption plans aligned to client-specific transformation objectives
• Designed customer satisfaction surveys and analyzed application utilization data to support adoption measurement

Overview

A large industrial equipment manufacturer sought to modernize its approach to customer engagement and digital marketing through a structured customer experience transformation initiative, involving large-scale customer journey mapping workshops and development of a CRM-linked persona framework to inform marketing strategy.

Business Challenge

The client lacked a unified understanding of its customer base across regions and business lines, limiting the effectiveness of its digital marketing investment and CRM adoption. Without a structured persona framework grounded in real customer data, marketing strategies were fragmented and difficult to align with sales and operations priorities.

Objective

Facilitate a large-scale customer journey mapping engagement that would yield actionable data to inform persona development and CRM strategy, support adoption of Microsoft Dynamics 365, and provide executive leadership with consistent communication tools to champion the transformation.

Measurable Outcomes

• Led a customer journey mapping workshop yielding 763 data points from 82 participants
• Developed 10 customer personas supporting digital marketing strategy via Microsoft Dynamics 365 CRM
• Created an executive communication toolkit to support consistent messaging across leadership levels
• Developed a change champion engagement model to support CRM adoption across the organization

Overview

A major natural gas transmission company required a comprehensive training program to help corrosion control technicians protect the integrity of its pipeline infrastructure, involving multi-modal training resources grounded in field task analysis.

Business Challenge

Corrosion control is a safety-critical function with significant regulatory implications for pipeline operators. The client lacked a formalized, competency-aligned training program that could consistently prepare technicians for the technical complexity and compliance demands of the role.

Objective

Design and develop a suite of corrosion control training resources across multiple delivery modalities, anchored in structured on-the-job training (S-OJT), including instructor guides, participant quick reference guides, job aids, and knowledge and performance assessments grounded in direct task analysis from SOPs and field observations.

Measurable Outcomes

• Delivered a complete S-OJT program for Pipeline Assessment and Repair, including trainer and trainee documentation
• Validated task analysis through field observations and SME interviews across multiple regions
• Created compliance-aligned performance assessments enabling consistent evaluation of technician readiness

Overview

A regional energy utility undertook a major initiative to migrate from a legacy mainframe system to the SAP Utility module, requiring analysis of technical and business documentation, design of training materials, and coordination of training logistics across multiple functions.

Business Challenge

Migrating from a legacy mainframe to SAP Utility required significant workforce preparation. End users were accustomed to existing workflows and lacked familiarity with SAP navigation and processes, and training materials needed to accurately reflect the new system while remaining accessible to a diverse workforce.

Objective

Design and develop accurate, business-aligned training materials supporting the mainframe-to-SAP migration, including web-based training storyboards and supporting curriculum documentation, and coordinate training environments, equipment, and technical data to ensure effective delivery.

Measurable Outcomes

• Developed training materials aligned to business processes and SAP Utility module functionality
• Managed the full project lifecycle from timeline development through content review and stakeholder sign-off
• Coordinated training logistics and technical data requirements to support go-live readiness

Overview

At Insperity, a professional employer organization (PEO) with payroll specialists in multiple locations, optimized the onboarding and training process for new Payroll Specialists to reduce time to full productivity and improve training consistency across distributed facilities.

Business Challenge

The existing payroll training process was inconsistent, insufficiently structured for new specialists starting on rolling dates across different locations, and not effectively aligned to the competencies required for full job performance, creating downstream quality risk in payroll processing.

Objective

Apply Human Performance Technology (HPT) methodology to conduct a needs analysis, redesign the payroll training process, and develop a blended learning solution accommodating rolling start dates and multiple locations while ensuring consistent competency development.

Measurable Outcomes

• Developed seven self-paced eLearning courses with assessments to support scalable, rolling-enrollment payroll training
• Applied competency and process mapping to enable a phased blended learning approach aligned to performance requirements
• Designed the training solution to support multiple locations with rolling start dates, improving operational scalability

Overview

At Aegis Mortgage, a mortgage lending organization, modernized a suite of compliance training courses aligned to Sarbanes-Oxley requirements, and converted new employee orientation from instructor-led to web-based delivery.

Business Challenge

The organization's existing compliance training portfolio was not aligned to current Sarbanes-Oxley requirements, creating regulatory exposure. New employee orientation was delivered in a format not scalable to a distributed, remote-capable workforce, and no standards existed for virtual training delivery.

Objective

Redesign the compliance course portfolio in partnership with General Counsel to ensure regulatory alignment, develop loan servicing system simulations and cashiering assessments, convert new employee orientation to a scalable web-based format, and establish virtual training best practices.

Measurable Outcomes

• Delivered Sarbanes-Oxley-aligned eLearning courses, including Fair Lending and Fraud & Ethics
• Converted new employee orientation from instructor-led to web-based training, improving scalability across distributed locations
• Established Virtual Training Best Practices adopted as an organizational standard
• Developed loan servicing system simulations and cashiering assessments to support onboarding effectiveness

Overview

At PropertyInfo Corporation, a title services company implementing a new help desk ticket management system, led training development and delivery to prepare Help Desk personnel for the new platform.

Business Challenge

Help Desk staff needed to adopt a new ticketing system quickly, without disruption to service quality or response times. Existing documentation was insufficient for training purposes, and staff varied widely in technical proficiency.

Objective

Design and develop participant job aids and facilitator presentations aligned to help desk workflows, and deliver hands-on training workshops that built system confidence and operational readiness.

Measurable Outcomes

• Designed and developed participant job aids and facilitator presentation materials tailored to help desk workflows
• Delivered hands-on training workshops to build system confidence among Help Desk personnel
• Addressed gaps in existing documentation to support consistent onboarding to the new platform

Overview

Between formal engagements, launched and scaled a small e-commerce business, applying the same program and enablement discipline used in enterprise settings to an independent venture.

Business Challenge

A transitional period in the IT market called for continued application of project and change leadership skills outside a traditional employer structure, alongside building forward-looking expertise in generative AI.

Objective

Build a profitable, well-run small business while deepening capability in AI-enabled content and workflow tools ahead of broader market adoption.

Measurable Outcomes

• Increased sales 58% year-over-year through market research, business case development, and launch of three new SKUs
• Integrated Stripe payment processing and managed inventory operations through Square
• Grew digital audience 279% on Instagram and 329% on Facebook through AI-assisted content strategy and A/B testing
• Produced an AI-enabled eLearning course applying prompt engineering and instructional design